A few weeks ago the Moku:Go started having issues booting. When I turned the Moku on, the status LED would stay orange and not turn green, even after I waited for up to 10 minutes.
I tried the Factory Reset, but it only works half of the time. Sometimes, even after pressing the Factory Reset button at the bottom of the device, the status LED stays orange and does not turn off.
The same Moku has been used by other people at my lab in the past, and they did not have any similar issues.
I’m sorry that you’re having this problem, to fix this I would suggest you try a “hard” factory reset: hold down the factory reset button as you turn the unit on (and keep holding it in for a few seconds after you turn it on). This is a “harder” reset than what you’ve been trying. This should then put your device in to recovery mode properly (you should see the Moku’s light flashing orange, not solid). And from here you can do a firmware update in the app, which should boot your Go normally after the update.
I also have the same issue, kindly help with details instructions on the firmware update.
The app is not showing the device, then how do we update the firmware?
Hello,
First ensure you have the latest version of our Moku app. Then, please attempt to connect to your Moku’s access point, instructions are found here. Once you are connected, select your device in the app and follow the prompt to update the firmware. This should take around 15 minutes. If you have any issues please let me know!
Hello @sooraj ,
Were you able to factory reset your device? If not, please factory reset and try to connect to the access point again. If this is still not working, please try to connect over USB; there are instructions here. If you are still running into issues please let me know!
Both soft reset(by pressing the reset button when power is on) and hard reset(by pressing the reset button when power in is off then turn it on) I have tried.
I tried connecting both USB and Ethernet cable. Moku APP is not detecting the device.
I can’t see any change in the behaviour of Moku GO. Its LED is flashing yellow too slowly, always.
To double check, I have tried connecting to a different PC also. The app is not detecting the device in that case too.
Hello @sooraj ,
It sounds like there may be a network settings issue. Please try to manually connect by following the steps detailed here. Please let me know if this works!